Openreach Service Delivery Transformation

The CWU Executive team, along with the CWU's regional contacts, met with Openreach to discuss the dynamics of the market and how these forces were driving the business's strategic thinking. This meeting was extremely useful to the Union's team in understanding how Openreach proposes to re-organise in the coming year, including the changes in priorities.

The extensive joint review on the “Productivity on a Page” (iPOP) processes that drew on feedback from Branches and members in constructing a new approach to performance management that was both fair and understandable has now been completed.

All Preference Exercises (with the exception of Ethernet Provision) in Openreach have been completed.

Following a series of meetings and exchanges of views on this matter, a decision has now been made to defer implementation of the Ethernet Provision and Infrastructure & NGA Plan and Build Attendance Patterns changes.

The joint review of both the actual iPOP data and how it is handled has now been completed and work is ongoing on how the outcomes and process will be tested and then launched throughout the Volume organisation within Openreach.